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Soft Project Management

Project Managers are in great demand.  According to the World Bank, projects account for 20% of the Worlds GDP, and according to the Economist Intelligence Unit the most critical capability to company’s success in the next 5 years are key staff that can lead and implement strategic change initiatives, a.k.a Project Managers.

This voracious appetite for Project Managers is fed by a vast industry of books, webinars, training, certification organizations and even advanced degree programs.  All across the world well trained and certified men and women equipped with technical Project Management skills and industry specialization pour over their GANTT charts and task lists each day and direct project teams to follow schedules to accomplish scope and mitigate risks.

Charts_425x282

Despite all this specialized training, business acumen and experience, studies show that 35%-80% of projects continue to fail to deliver the expected scope or business value on-time, and on budget.

What is going on?

Having spent 20 years in and around Project Management discipline, I am painfully aware of the conspicuous imbalance between hard and soft skills resources for Project Management development. 

The vast majority of the tough challenges facing Project Managers each day, draw on their soft skills.  The difficult problems involve people and culture and managing change.  The business and technical project challenges are not the hard part of the job.

My staff and I have been looking forward to this week for some time.  The Rochester PMI® Chapter brought Roeder Consulting to town to deliver their absolutely outstanding “Sixth Sense Buy-In” program, which is the basis for the content of this post.

Roeder confirmed that project success hinges on the a balanced application of critical 3 elements:

  • Technical Skills
  • Business Acumen, and
  • “Sixth Sense skills” (the people stuff)

Drawing on extensive academic research and professional experiences, Roeder explains that 40 years of Project Management doctrine has largely ignored the soft skills, while today we have overwhelming evidence this is exactly where the difference between project success and failure hangs in the balance.

Roeder elaborates in a well organized, engaging and entertaining full day session on:

The “Sixth Sense Disciplines”:

  • Awareness
  • Whole Body Decisions™
  • Clear Communication
  • Adaptability
  • Diplomacy
  • Persistence 

Drawing on science, physiology, psychology, and various academic studies without getting dry, and even teaching techniques used by law enforcement,  Roeder delivers great insight and practical tools and techniques Project Managers can apply to get at the root of soft issues inhibiting project success.

It takes being aware of little things, thinking about thinking and understanding our decision process.  We need to understand what and how we and others are really communicating and we need to understand the process of generating buy-in from others by doing many small things right at an interpersonal level.  This is where Roeder fills in the critical gap that remains after a Project Manager has nailed the hard skills and the business acumen.

This seminar leaves me craving for more.  I believe Project Managers are better served by equipping themselves with soft skill training such as this, than continuing on a quest to refine their technical project management skills or even business expertise. 

While it is hard to find, this kind of training is the stuff that will help Project Managers navigate the really difficult project challenges.

 

What soft skills areas do you want to develop?

The Cadillac, Minivan and Chevette

Yesterday President Obama compelled Democratic leaders to drop their opposition to imposing the so-called “Cadillac Tax” on higher end insurance plans to help pay for the near $1 Trillion healthcare reform bill.  By his own admission he finds these plans pay too rich a benefit and cost too much, so why not tax them too.

Is it really a "Cadillac"?

47Cadilllace_425x282 I have lived in The Netherlands, Belgium, Germany and Sweden.  I know a little something about socialism, public health care and high taxes.  By the way, I now live in America!

Here is how it really works.

  1. Your payroll is taxed in the 45% – 60% range depending on the degree of socialism so that the government can pay for all their programs and entitlements.  Oh, and you also pay 15% – 20% “Value Added Tax”/ “Consumption Tax” on everything you buy with your after tax income.  More on some things like gasoline and liquor.
  2. You get the basic state sponsored health care coverage that does NOT provide you the service level you need or want.
  3. You then go to a “private” insurance company to purchase supplemental policy with your after tax income to get access to the health care services you really want and need.  Things like:
    • Private / semi-private room vs a bed on the ward
    • No-line /No waiting at a private clinic vs 6 month or 1 year+ waiting list
    • Top specialist vs public doctor the government could afford

If the things on the left seem more like your basic expectation for health care service level than the things on the right, then maybe this “Cadillac” is really a “Minivan” and the government  is talking about a “Chevette”.

You are going to want one of these so-called “Cadillacs” and you won’t want a "luxury tax" on them, because they are really just the functional and pragmatic “Minivan” you want and need.

Do you think the government should tax things that they define as excessive?

 

Related Posts

How to Save Rather than Spend $871B on Healthcare

Does the government have a role in healthcare?  Absolutely!  Is the current healthcare reform it?  Absolutely not! 

 PillsFlagDollars_398x302

Besides the fundamental free market principles at issue (dictating what private enterprise must offer and charge, and who to serve) , what happened to the objectives and promises of Healthcare Reform?

  • Increase Quality of Care
  • Reduce Cost of Care
  • Increase the Number of People with Coverage

The current bills do not achieve these objectives and in fact undermine each of them.  More benefits, more services, aid to Nebraska to buy their Senate vote, protection of Medicare patients in New York for theirs, etc…  All these things increase costs rather than reduce them.

There are many others, but here are just four better initiatives the government should focus their energy and resources on to actually drive costs and inefficiencies out of the healthcare system, and stay within the domain of their responsibilities. 

Each by themselves removes more than a hundred billion dollars of cost out of the healthcare system each year.  Together and over 10 years they will reduce healthcare costs by more than the $871B the government wants to spend in the current bills before the House and the Senate.  While the current bills will not, these four initiatives will also actually achieve the objective of making high quality, lower cost healthcare available to more people.

  1. Tort Reform

    Every physician  pays liability insurance premiums to protect against being sued.  $150,000 annually is not an unusual premium.  If there are 300,000 physicians, that is more than $45B every year that needs to get funded OVER AND ABOVE cost of services and compensation.   

    Besides paying the liability insurance premium to protect against law suits, doctors exercise "defensive" medicine".  This is when a doctor orders unnecessary tests or procedures merely to document they were thorough in case of a law suit.   A February 2009 study in Massachusetts by the University of Connecticut showed that 83% of physicians practiced “Defensive Medicine”.  The study found that on average between 18 percent and 28 percent of tests, procedures, referrals, and consultations and 13 percent of hospitalizations were ordered for defensive reasons.  The estimated minimum annual cost in Massachusetts alone was $1.4B.  Extrapolate that across the entire nation!

    The government can take initiative to substantially reform tort law.

  2. National Electronic Medical Record Standards

    The elimination of inefficiencies of incompatible electronic and paper records that are exchanged between doctor, insurance company and every piece of infrastructure involved in claims processing across the nation represents a staggering inefficiency cost.   Some estimates put annual savings resulting from the introduction of secure electronic medical record storage and exchange standards and technology at $81B annually. 

    More importantly, standardized electronic medical records (EMR) will reduce medical errors resulting from incomplete treatment information.  Besides an increase in the quality of care, the cost savings related to eliminating these errors could be as much as twice the efficiency savings of $81B.

    The government can provide initiative and leadership for the creation of a national standard for the secure creation, exchange and storage of electronic health information.

  3. FDA Reform

    While it is easy to vilify “big pharma” for profits they make on their successful brand name drugs, the real cost drivers behind drugs is the inefficiency of the FDA.  It takes decades to get new drugs approved and costs pharmaceutical companies billions before the first pill is ever sold.  For every drug that generates large profits, there are many that don’t ever see a pharmacy shelf and many that’s aren’t big money makers if they do.  All that investment needs to be funded.  Pharmaceutical companies are no different than the Venture Capitalist who has to fund 9 busted companies by 1 big winner.

    Speed and efficiency in the FDA approval process can be achieved without compromising  quality and safety. Private enterprise is forced to figure this out every day. It’s time to innovate at the FDA and make them accountable to a higher performance standard.

    The government can make the FDA the epitome of efficiency.

  4. Open Market for Pharmaceuticals

    According to a study by IMS Health generic medicines saved the American health care system more than $734 billion in the last decade (1999-2008), with approximately $121 billion in savings in 2008 alone.

    The protection current law grants pharmaceutical companies to reap the rewards of their innovation and investments into new drugs if fully warranted.  While I am no legal scholar, I don’t see how paying off competitive manufacturers to NOT produce generics for their drugs after that period expires,however,  is legal.  It certainly inhibits the availability of cost effective alternatives and adds unnecessary costs to the healthcare system. 

    Also, if I can get a cheaper drug in Canada or Europe that is approved by the FDA or another nation’s regulatory agency, has a safe track record and that my doctor deems suitable for my treatment, why should the US government restrict me from doing so?  Give me the warnings and assign me the risk but leave me the choice.  This is an issue of protectionism not safety, and the United States actively sanctions other nations who exercise blatant protectionism that harms American consumers.  Free market competition is healthy, and is the engine that drives cost and quality to the point the market demands.

    The government can ensure thriving free markets by removing artificial barriers and help promote dramatic increases in the use of and access to lower cost drugs.

There is a role for the government in healthcare reform.   The current bills are not it!  I have listed just four initiatives hat that better fall the governments domain of responsibility than the current reform bills and actually save money and achieve the objectives of healthcare reform. 

A billion dollars is one thousand million dollars!  We are talking about hundreds of those in either spending or savings.  Let’s save them rather than spend them.

What are your thoughts on the fundamental approach to healthcare reform? Please leave a comment.

Leading At Christmas

Christmas blessings to all of you and your families.

Leading in our work place comes naturally.  We initiate, lead, communicate, are change agents and serve our constituents.  Here are some thoughts on how to carry those leadership skills and gifts home and into the Christmas season.

Christ is born

1.)  Initiate a call your local church and ask if they need any last minute volunteers

Churches need plenty of leaders and good leadership too.  If you have a church home you regularly attend, check to see if they could use some last minute help before, during or after one of their Christmas services.  Maybe one of the volunteers they counted on got sick or maybe the “usual suspects’ are out of town visiting family for the Holidays.  If you don’t regularly attend a church, what better way to get to know some people at a church that might interests you.  Either way, I bet they will be glad to hear from you.   

2.)  Lead your family to church

If you don’t regularly attend church, definitely catch a Christmas Eve service.  Most churches pull out the stops to make visitors feel welcome and usually bless you with songs, drama, candles and a great Christmas message.  You and your family will be touched in a special way.

3.)  Communicate to your Family what Christmas is all about

Festive family gatherings, great meals and lots of presents is a wonderful part of this holiday season.   But the reason for the season is the greatest gift of all, Jesus, Savior of the world.  In the hustle and bustle remind the family not to lose track of that.

4.)  Be a Change Agent– Introduce a new tradition

Growing up we did not go to church on a regular basis but we did have a bible in the house.  On Christmas eve my father would read the Christmas story in Luke 2:1-20 by candle light during the calm before the impending storm.  It helped us with item 3.) above, and it became a tradition I treasure even more today than I did as a little kid.  Maybe it’s time to change up your Christmas a little and introduce this new tradition at your house.

5.) Serve the Less Fortunate as a Family

Meals on wheels for shut-ins, soup kitchens, gift deliveries to inner-city schools, caroling, secret delivery of a box of gifts or food to that single mom of two barely making it, a pair of gloves or a blanket or jacket for the guy who is always on that park bench, …  You get the idea.  Giving is more fun than receiving and there is nothing like taking attention off yourself and turning it to those less fortunate.  Do something as a family that is age appropriate for the kids.

Have a wonderful Christmas and consider one or more of these suggestions this Christmas season and maybe make them a permanent part of your family tradition.  You will be blessed more by them than you bless others with them.

 

Please comment and share any special Christmas traditions you enjoy.  

More Than Enough to be Dangerous

This month I spent my spare time moving this blog from WordPress.com to a hosted site.  The flexibility I was looking for in the hosted site quickly brought me face-to-face with the oft cited need for bloggers to have at least some HTML and CSS skills. 

But have you ever looked at CSS?

While there are lots of great books out there, one book caught my eye and has turned out to be just absolutely fantastic.  It is so unique that, despite being a little off-topic for my blog, I am going to rave about it in this post. 

ManInFieldWithLaptop_466x300

Many years ago I did a bit of programming in procedural languages, but I am by no means a programmer.  Strange as it may sound, this book was actually a fun page turner, more reminiscent of a fiction thriller than a dreary technical book.  I also now know a lot more about HTML and CSS programming than I set out to learn and probably know some things even experienced web developers don’t. 

Why is this book different than most?

Utilizing cognitive science, neurobiology, educational psychology, and metacognition  (fancy for learning about learning), Head First Labs came up with an approach to create “Brain-Friendly Guides” for O’Reilly Media on traditionally brain numbing technical topics.   I bought “Head First HTML with CSS & XHTML”.

This book is not for complete computer novices, “kick-butt” web developers looking for a reference book nor for someone who can’t handle different.  For everyone else it’s perfect.

From the intro: If you can say “yes” to all of these:

1.)  Do you have access to a computer with a web browser and a text editor?

2.)  Do you want to learn, understand, and remember how to create web pages, using the best techniques and the most recent standards?

3.) Do you prefer stimulating dinner party conversation to dry, dull, academic lectures?

this book is for you, and it will give you more than enough to be dangerous with less than the expected effort or brain cramps.

How does it work?

The brain likes to focus on things that matter and shuts out the routine and ordinary.  When neurons are firing and emotions cranking the brain says “this is important” and retains it.  This book achieves this through various very deliberate devices. 

  • Highly visual (lots of picture, people rather than things)
  • Words within or near graphics
  • Conversational and personalized style (first person, casual, humor, stories)
  • Get the learner (reader) to think more deeply (challenges, exercise, questions, activities using both sides of the brain, using multiple senses, redundancy, multiple points of view)
  • Get – and keep – the readers attention (things out of the ordinary, interesting, strange, eye-catching, unexpected)
  • Touch emotions (surprise, curiosity, fun, “what the…?”, victories)
  • Cater to Multiple learning styles
  • Use of Challenges (questions don’t always have straight answers)
  • Doing (lots of exercises and activities)

The book delivers it’s material in a way that increases different types of brain activity simultaneously which causes the brain to work in your favor and speeds the learning process and increases retention and comprehension.

The science and theory work.  I have read many technical books, but nothing has been as stimulating and as easy as this.  This won’t  be my last “Head First” guide and if you are new to blogging or have been intimidated by (X)HTML and CSS this should be your first to consider.

I have accomplished the minor changes I needed after moving my blog.  Now I want to go beyond my original ambitions and have the tools and the knowledge to do these “more advanced maneuvers”.  One of the first things I need to tackle is fixing some design errors in the original theme dealing with unpredictable screen sizes.

Let’s get dangerous with our blogs!

 

Do you have the book?  Please add your comments on it.

Do you have other excellent CSS resources you can recommend?

Boyle-ing like Simon Cowell

If you have an internet connection, you have undoubtedly heard about and even seen the Susan Boyle episode of Britain’s Got Talent on YouTube.   But did you catch the real lesson behind Simon and the frumpy spinster from a small UK village, who walked on stage to snickers and doubt, and walked off a super star?

Susan Boyle
The audience and judges could not contain their awe merely 3 words into the song.  But as the audience sat down again and the cheers and beaming faces quieted down for judges commentary, conviction of something ugly in each of us set in.

“Biggest surprise” 

“Everyone was laughing at you”.

“We were very cynical.”

What these words really acknowledged was prejudice.  The audience and judges had pre-judged Susan Boyle based on her brief walk onto the stage and the few words she spoke before she started her song.

“Boyle-ing like Simon Cowell”.

I did it recently.  I reviewed a resume and wrote it off.  Not because of lack of relevant skills and experiences, but because of some common background with prior hires who did not turn out.  Urged by the phone screener to do a personal interview despite my reservations, I found I almost rejected a highly qualified and experienced candidate that was a great fit for our need. 

It might have happened again if I had seen another gentleman across the room rather than joining him in a group discussion.  Going below the surface that some may have considered socially awkward, revealed  a deeply thoughtful, passionate and generous man that some will never get to know.

Transitioning from obscurity to instant worldwide fame on YouTube, Susan Boyle now conquers the world stage with her record smashing debut album titled after her song on Britain’s Got Talent, “I Dreamed A Dream”.

Susan Boyle edged out established chart topping mainstays such as Rihanna, Lady Gaga, Miley Cyrus, Taylor Swift, Carrie Underwood and Norah Jones to dominate the number 1 spot on Billboard 200 with 701,000 albums sold in her first week.  A sales volume never achieved by any other female solo artist. Ever.

She demonstrates she can hold her own and even trump superstars of the genre with her renditions of some terrific classics. She is no one-hit wonder.

Susan Boyle did not become a superstar that day on YouTube, she always was a superstar.

It might have never happened.

How many Susan Boyle’s are not at our companies, on our teams, in our classrooms, galleries, and on our bookshelves, are not volunteering with us, preaching, or teaching because of the prejudice of the gatekeepers. 

We have to scratch below the surface and take off the filters.

 

What has Susan Boyle taught you?

 

6 Facets of the Servant Leadership Diamond

In his November 17, 2009 Mike Henry Sr. writes a wonderful succinct piece on the essence of “Servant Leadership”.  Many have heard the term, even strive to be one, but do we know what it really means?FacetsMike Henry Sr. drives it home so nicely by breaking down the phrase “Servant Leaders serve people in pursuit of a goal”, I will just refer you to his original post:

6 Facets of the Servant Leadership Diamond

Leave a Comment:  Which of the 6 Facets do you need to polish?

Book references

For those who want to dive deeper into the subject of Servant Leadership there are many terrific books on the subject.  These are my favorites:

Related Posts

Do We Deserve Our A-Players

Too Busy for Our Mission

Servant Leaders and the Tribe by Mike Henry Sr.

Leadership 2.0 by Michael Hyatt

Precious Time

Hands holding back arms of a clock

Precious time.

Time to go to bed.  What, already?

Time to get up.  What, already?

Snooze just a little longer.

“Quiet time” with God.

I need to exercise more.

Time to blog.

A bite on the fly.

Drop the kids.

Get to work.

The meeting ran long.

Late! 

Running behind.

Time.

The report needs a little more time.

Research takes time. 

The project is due!

Time to tweet.

The tweets don’t stop.

Time for lunch?

No time for lunch!

Calls take time.

Email never stops.

Time.

Staff needs time.

What time is it?

Do you have time?

Do I have time?

How much time will it take?

It will take some time!

Time to go home.

Just a little more time.

Do I have enough time?

I’ll be there shortly.

Time.

Gotta go!

Get to the game.

Hi, honey.  I’m home.

Her love language is “Quality Time”.

“The kids will remember the time you spent with them.”

Friendships take time.

Relationships take time.

Time.

Practice makes perfect. Invest the time.

Volunteer time.

Time.

Time to get the kids to bed.

Time

The bills are due!

Time.

I need to read.

Time.

Just a little more time.

Time to go to bed.  What, already?

Time.

Time.

Time.

“Be still….”

– Psalms 46:10 –

Related Posts

Too Busy for Our Mission

What Happened to Relationships

Priority Management – by Steve Scanlon on Reality & Hope Blog

Too Busy for Our Mission

Busyness has turned into an epidemic.   At home, at work, at church even in down time.  The most common response I get when inquiring with friends and business associates is “I’ve been so busy!”   The constant change, doing more with less, a deluge of projects, running kids around to activities and even our leisure time activities cause us to be too darned busy.   And yet, whether as an individual or as an organizations, we all have a unique, specific and important mission to accomplish. 

Blurred Busy People

Have become too busy for our mission?

People and organizations exist to accomplish a specific mission.  Whether it is our personal life or at work, it is so easy to get entangled in the urgent stuff that keeps us busy and neglect the important stuff that really matters.

At Church I lead a couple of different teams in our “Connections Ministry”, whose mission it is to ensure our attendees and guest feel warmly welcomed and well served during their time at church on Sundays.   On Communion Sundays we have a bit more on our minds than other Sundays.  Before the first service starts a team prepare over 600 cups of wine and communion crackers, place them around the sanctuary at different stations before the people arrive.  At the same time a team of Ushers prepare the worship center and man 4 sets of doors to hand out bulletins while greeters welcome people arriving in 2 wings of the building.  It takes more than 30 volunteers to serve in just this aspect of the service.  Then we do it all over again before the second service starts half an hour after the first ends.  This time just a little bigger.  We reset the worship center, clean up spills, refill more trays with more than 800 cups, placed at more stations and more than 20 of the 30 plus volunteers are different than the first service. 

On one of these Sundays I was checking on our greeters in the lobby between services after confirming the preparation of the communion elements was on track.  While scanning the lobby for arriving volunteers, a good friend approached me to introduce their brother to me, who had come to visit our church as a guest that day. 

In life and work it’s all about the people and all about relationships.  That’s typically why we do that we do.  On this Sunday, I blew it.  I was too busy for my mission. 

I gave this friend and their guest only half my attention and a half minded greeting I regretted the minute it spilled out of my mouth.  My mind was busy with the busy things, as I glossed over the important thing that really mattered.  I failed to “connect” and make this guest feel warmly welcomed and important.  Rather than coming to a “sanctuary” he saw the same crazy world he sees all week.

This happens every day in the work place too.  How many of us crave to work on strategic, game changing stuff as we grind it out each day with mundane tactics?  While sometimes we can’t choose our assignments, we can choose to make what we do count by focusing on that which will make an impact and connects to the strategically significant.  But yet we get sucked into running ragged in the “thick of thin things” as Stephen Covey calls is.

We need our “Covey Quadrant” front and center every day.  With all we do, we need to ask ourselves, “Am I doing the urgent and unimportant, or am I focused on what matters?  Am I working on my ‘Big Rocks’ or am I chasing grains of sand?”  Hint.  More often than not, when people and relationships are involved, the important is not far off. 

Time has become our most precious commodity.  It flows.  Its constantly on the move.   Deliberately directed activities, even in small increments, cause us to march with determination to accomplish the important and significant.  Left to itself, time seeps away while we feverishly chase after activities that keep us busy but won’t lead to the accomplishment of our mission.

Do you know your mission (business & personal)?

Are taking deliberate small steps daily to accomplish your mission?

Book References

Related Posts

What Happened To Relationships

Precious Time

Priority Management  by Steve Scanlon

The Not-To-Do List by Michael Hyatt

What Happened to Relationships?

My wife volunteers for our neighborhood associations.  Twice a year it issues a newsletter and the key activities it sponsors are a neighborhood garage sale, a Halloween parade and a holiday luminaries event.  The driving purpose behind the association is stimulation relationships between neighbors.

As we took an evening stroll we started to ponder whether the association is really serving its purpose any longer and whether it even can.
Elderly lady shaking hands at the door

We used to have “Street Reps” for each segment of the neighborhood who would hand deliver the newsletters so that they could make connections as they dropped them off.  I said “used to” because the “old guard” who remember the time when neighbors were neighbors have no one to pass the torch to.  People are just too busy.

Many of the newsletter were left on the doorstep last year, because nobody is home anymore.  Both parents are working, taxiing kids between activities and dinners are eaten on the run.  Even on weekends it’s rare to catch someone for a chat at the door.  Actually, some of the remaining “Street Reps” prefer it that way.  They too are busy, I mean,  there are projects to get done, errands to run and to-do lists to check off. 

Yet people crave relationships.  We were made relationships, for interdependence rather than independence.  Cancel a neighborhood or church event because there were no volunteers to organize it and brace yourself for the outcry.  People have the need to relate, but don’t want to invest the time to reap the reward.

What happened to relationships?

The book Faster: The Acceleration of Just About Everything is more true today than when James Gleick wrote the book 8 years ago.  We are so busy we take they buy-out option on the box of fundraiser candy rather than have the kids sell the candy bars.  We go to activities but rarely arrive on time and leave early because we need to be somewhere else.  Mom shuttles one kid to one event while dad is at the other with the second one.  Parents are on cell phones on the sidelines and if a sibling does in fact make it, they are in another world on the game console or music player because we aren’t modeling relationships any more.

Quantity trumps quality, convenience trumps purpose, efficiency trumps authenticity, and busyness trumps relationships.  Yesterday John C. Maxwell profoundly tweeted “Everyone Communicates, Few Connect”

A while back I was having lunch with my wife at a Panera Bread  store and a family of five arrived.  They picked 2 separate table so that each of them had room to open their laptops.  I kid you not, mom, dad, two daughters and a son, each had their own laptop open while the family had lunch “together”.

So how are you doing? 

Are you making time for relationships?

Do you know your neighbor 3 or 4 doors down and the other side of the street?

How many times each week do you sit down for dinner with every family?

Related Posts

Too Busy for Our Mission

Precious Time

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